Send secure emails without changing your email provider

We understand that problems sometimes arise at the worst of times. So you have every right to ask. But here’s why our team works Monday to Friday, 6 a.m. – 4 p.m. PST:

• To offer 24/7 support, we would have to outsource it or have a very distributed support crew. We’ve chosen not to do that, because we want to keep our support quality and security standards as high as possible.
• As a company we believe in work–life balance and fair treatment of employees, and so we don’t make our team members work nights.

Even though we have set business hours, you’ll get prompt, personalized, patient support.

Contacting Customer Care (for support questions) or a live chat with Sales (for non-support questions) is the fastest way to reach us.

If you’re looking for HIPAA-compliant web forms, there are several things to consider: Is it simple enough? Does it have the healthcare features I need? Is it affordable? Is the customer support good? Is it suitable for my small or medium practice? Can I add e-signatures?

• Many popular form builders, like Jotform, are large companies that serve a wide range of industries. While they may offer HIPAA-compliant forms, they’re more expensive, typically $99/month or more — just for forms. With our Hushmail for Healthcare Essentials plan, you get 3 forms included for $14.99/month or 25 forms included for $17.99/month on our Hushmail for Healthcare Growth plan.
• Many larger form builders don’t offer the same knowledgeable, one-on-one customer support. At Hushmail, you get personalized support from Customer Care, a team of dedicated experts who talk to healthcare practitioners on a daily basis and understand the challenges of running a practice. You get this top-notch support no matter what plan you choose. 
• Even though some builders include healthcare templates, many of them don’t have body charts (important for massage therapy, chiropractic, physical therapy, and other types of healthcare).

For a more detailed comparison, see "5 HIPAA-compliant form builders compared for your small practice.”

Remember, too, when it comes to client management, email messages and forms tend to go hand in hand. When you use Hushmail, you don’t have to manage a separate tool for your forms. Form submissions land straight in your inbox. That way, your client's messages and form submissions all live in the same secure space. 

Yes. The information submitted through your web forms is encrypted with the same TLS and OpenPGP encryption used by Hushmail email.